Refund policy
We.Trot – Returns & Refunds
We want you to love your We.Trot gear. If something isn't right, we're here to help.
Returns We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.
To start a return, email us at info@wetrot.co with your order number and reason for return. We'll respond within 2 business days with instructions.
Exchanges We're happy to exchange items for a different size or colour where stock is available. Please contact us at info@wetrot.co to arrange an exchange.
Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days.
Non-returnable items
- Items marked as final sale
- Items that show signs of wear, washing, or damage
- Items returned outside the 14-day window
Return Shipping Customers are responsible for return shipping costs unless the item is faulty or we made an error with your order.
Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us at info@wetrot.co within 7 days of delivery and we'll make it right at no cost to you.